Terms and conditions

Rental

Bookings are made directly with the owners of the property "Villa & Casa Oliveto" and the web site "tuscan-holiday-villa.com" at the prices advertised on this website unless otherwise agreed.

How to Book

Bookings are made directly with "tuscan-holiday-villa.com" Once a booking form has been received, the house will be held for 7 days awaiting receipt of deposit. On payment of the deposit, the booking will be confirmed. You will also be advised of the balance and due date (10 weeks before arrival). If the booking is made less than 10 weeks before arrival full payment is required on booking. Confirmation and all details will be sent to the person in the group making the booking. This person should be over 18 years of age and have the authority from all persons in the group to make the booking.

Payment Methods

We accept a number of forms of payment. Full details will be sent on booking.

Data Protection

To complete your booking we require some personal details from you. We will only use this information to complete your booking and undertake to keep personal details confidential. For further information see our Privacy Policy.

Cancellation by You

Cancellation fees are as follows: Time before arrival when we receive your cancellation in writing:
8 weeks or more before arrival - lose deposit
3 weeks or more before arrival - 50% of total cost
Less than 3 weeks before arrival - 100% of total cost

Cancellation by Us

If for any unforeseen reason we have to cancel your booking we will refund all monies in full. No extra monies will be due.

Breakages/Damage

A deposit of Ä500 (euros) is payable in cash on arrival, which is held and returned to you at the end of your stay. If there is any major damage or breakdown to equipment, please contact our us or our representative.

Standard of Accommodation

We believe we have represented the standard of accommodation accurately. The Villa has a high standard of cleanliness, comfort and furnishing. However, country properties are not graded in the conventional way. Some details may be different from other countries but are in keeping with local traditions.

Registration of Guests

On arrival, guests will be asked for their passports or identity cards, so that they can be registered according to Italian regulations. Therefore, only guests listed on the booking form and who have registered may stay in the Villa. No changes or substitutions can be made.

Heating

In cooler months, heating is available. It is payable at the end of the holiday according to the amount consumed.

Air Conditioning

Air conditioning is not common in country properties but all the bedrooms have fans.

Accidents, Injury or Theft

We cannot be held responsible for any accident or injury whilst on holiday. We strongly recommend all guests to take out adequate travel insurance to cover healthcare, cancellation, travel, accident and injury. "Tuscan-holiday-villa.com" cannot be held responsible for the theft of any personal belongings whilst on holiday. Guests are advised to lock all doors and windows when leaving the property.

Problems/Complaints

We will do our very best to resolve any problems that might occur during your stay. If there is a difficulty we should be informed immediately, so that we can resolve the situation quickly. Please remember that if you do not communicate a problem to us immediately it makes it very difficult for us to help you. Problems or complaints received at the end of a holiday will not be considered.

Viale della Rimembranza 7, Castelmuzio, 53020, (SI), Tuscany, Italy
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